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Customer feedback 2017

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Dear customer,

CMI is the national metrology institute of the Czech Republic and provides a wide range of metrological services. We seek to ensure long-term customer satisfaction with the quality and scope of our service, with the logistics of our service and how CMI staff treat you, our customers. We can only achieve this objective if we receive feedback from you. Therefore, we would like to ask for your help with this survey. If multiple answers apply, please mark all such answers. Thank you for your time spent on this survey. Please send this form to the address stated at the bottom.

Kind regards
Your Czech Metrology Institute

Respondent data

Name of entity

First name and last name of respondent

Contact

Primary job of your institute

Primary job of your institute is

production, services (except for metrology and testing)

metrology and testing services (calibration, verification, staff certification)

science, research, education

Other area

CMI provides the following services for you

Services received

verification of measurement instruments, calibration of measurement instruments, antenna calibration

conformity assessmnet, product testing and certification

science and research activities, activities of technical experts

education, staff certification

Other services

Internal organizational unit assessment (=IOU)

Internal organizational unit *

Please evaluate the services of a selected IOU based on the following details. Used the scale indicated below.

Evaluation

	excellent	very good	good	sufficient
Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - excellent	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - very good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - sufficient
Price of services	Price of services - excellent	Price of services - very good	Price of services - good	Price of services - sufficient
Delivery period (response time, time flexibility of CMI staff, delivery by the deadline)	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - excellent	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - very good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - sufficient
Invoice period	Invoice period - excellent	Invoice period - very good	Invoice period - good	Invoice period - sufficient

I want to evaluate another unit

I want to evaluate another unit

Internal organizational unit assessment (=IOU) - second unit

Internal organizational unit *

Please evaluate the services of a selected IOU based on the following details. Used the scale indicated below.

Evaluation

	excellent	very good	good	sufficient
Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - excellent	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - very good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - sufficient
Price of services	Price of services - excellent	Price of services - very good	Price of services - good	Price of services - sufficient
Delivery period (response time, time flexibility of CMI staff, delivery by the deadline)	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - excellent	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - very good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - sufficient
Invoice period	Invoice period - excellent	Invoice period - very good	Invoice period - good	Invoice period - sufficient

I want to evaluate another unit

I want to evaluate another unit

Internal organizational unit assessment (=IOU) - third unit

Internal organizational unit *

Please evaluate the services of a selected IOU based on the following details. Used the scale indicated below.

Evaluation

	excellent	very good	good	sufficient
Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - excellent	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - very good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - sufficient
Price of services	Price of services - excellent	Price of services - very good	Price of services - good	Price of services - sufficient
Delivery period (response time, time flexibility of CMI staff, delivery by the deadline)	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - excellent	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - very good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - sufficient
Invoice period	Invoice period - excellent	Invoice period - very good	Invoice period - good	Invoice period - sufficient

I want to evaluate another unit

I want to evaluate another unit

Internal organizational unit assessment (=IOU) - fourth unit

Internal organizational unit *

Please evaluate the services of a selected IOU based on the following details. Used the scale indicated below.

Evaluation

	excellent	very good	good	sufficient
Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - excellent	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - very good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - sufficient
Price of services	Price of services - excellent	Price of services - very good	Price of services - good	Price of services - sufficient
Delivery period (response time, time flexibility of CMI staff, delivery by the deadline)	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - excellent	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - very good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - sufficient
Invoice period	Invoice period - excellent	Invoice period - very good	Invoice period - good	Invoice period - sufficient

I want to evaluate another unit

I want to evaluate another unit

Internal organizational unit assessment (=IOU) - fifth unit

Internal organizational unit *

Please evaluate the services of a selected IOU based on the following details. Used the scale indicated below.

Evaluation

	excellent	very good	good	sufficient
Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - excellent	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - very good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - good	Service quality, professional qualification of staff and their behaviour, availability of CMI contact person, format and content of output document - sufficient
Price of services	Price of services - excellent	Price of services - very good	Price of services - good	Price of services - sufficient
Delivery period (response time, time flexibility of CMI staff, delivery by the deadline)	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - excellent	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - very good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - good	Delivery period (response time, time flexibility of CMI staff, delivery by the deadline) - sufficient
Invoice period	Invoice period - excellent	Invoice period - very good	Invoice period - good	Invoice period - sufficient

Delivery period

Actual delivery period for calibration, verification, testing, certification

1 week since measuring instrument and documentation delivery

2 weeks

3 weeks

more than 3 weeks

Your comments and suggestions on how CMI can improve its services, other messages:

Message: